A. SHIPPING POLICY

Eye The Empress, LLC is committed to excellence, and the full satisfaction of its customers. Eye The Empress, LLC proudly offer shipping services by partnering with third party service providers. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times.

1. PROCESSING TIME

Provided the product you purchased are in stock, orders received Monday through Friday, are generally processed within 3-5 days. Orders placed on Saturdays, Sundays and holidays will begin processing the following business day. Once an order is processed, the shipping method you chose will determine when you receive your order. Shipping times are approximate and should be calculated from the time you receive shipment notification and not from the time you place your order.

2. SHIPPING

All orders for our product are processed and shipped out in 2-5 business days excluding weekends and holidays. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

3. WRONG ADDRESS DISCLAIMER

It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

4. LOST/STOLEN PACKAGES

Eye The Empress, LLC is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.

B. REFUND POLICY

All refunds will be made to the debit or credit card on which the original purchase was made within 30 days of the cancellation of the order or return of the product if you are unsatisfied with the purchase. If we are unable to credit your original method of payment, we will contact you to arrange an alternate method of refund. All returns should be made to:

Eye The Empress

4410 East Claiborne Street

Suite 334 PMB #4577

Hampton, Virginia 23666